No, not at the moment when you upload the list always make sure to set up the correct amount of messages and calls per minute to be sent. Make sure to always take in to consideration the amount of agents available to answer calls or texts.
At the top right, click on the configuration menu (mesh tool), and go to New User, inside you can create new users with different roles and assign them to the right department.
If you want to edit an automation, you first have to stop it. However, stoping an automation will stop all current users that were inside the automation including all automations currently running at the time and some actions may have to restart. This can cause you minutes to be depleted fast due to restart actions …
Yes, on the automations main page, at the right side of the automation created, just beside the turn-on button, you will find a little eye icon, clicking on the eye will take you inside the automation, and you will be able to check the actions configuration but you will not able to edit it. If …
Can I see my actions in automation without stopping the calls? Read More »
Tis could be due to a large number of reasons, please read the list below to see the most common reasons. The business hours are not correctly setup You business timezone is not correct The chosen automation status is not the correct one. The phone numbers on the list don’t have the correct format. The …
When adding actions inside the automation you should make sure to always choose the correct script, and also check that the actions are the correct ones. If you are editing an automation, make sure to deleted the action that was created before so you wont run duplicate actions in the same automation.
A scheduled automation is an automation that can be scheduled to run on certain days and or times. You can schedule all features like calls and messages to be sent by hours, minutes o days in the future. It has all the features of a response automation and a funnel.
The response automation which our “Default Automation” our most recommended one to get responses. This type of automation will contact the customer on your behalf with a unique feature. It will wait and stop and wait for the client to respond. If the customer does not respond it will continue the next day, and the …
Funnel automatizations are one of three automation types that beti can make. A funnel will keep sending messages and calls and will continue to move the customer to the next level of the automation or will wait according to your automations initial configuration without the need for a users response, these types of automations are …
On the deals section, click on imports, and on the actions column click on the “stop” button to stop the remaining of the import from running. FYI, some times it will be too late to stop running and when you stop it, the list for that day may have already been processed and minutes will …