Tis could be due to a large number of reasons, please read the list below to see the most common reasons.
- The business hours are not correctly setup
- You business timezone is not correct
- The chosen automation status is not the correct one.
- The phone numbers on the list don’t have the correct format.
- The automation was not turned on before the list was uploaded.
- Scripts and/or actions have not been assigned inside the automation.
- The department doesn’t have assigned a phone number.